What is a Service Interruption?

Sydney W.
Sydney W.
  • Updated

Service Interruption means Covenant Eyes can't monitor a Mac® computer because we can't access Screen Recording.

Service Interruption in Feed.png

We notate Service Interruptions in the Activity Feed, and they trigger a Check-in is ready with highlighted activity Activity Summary.

  • Service Interruptions only apply to Covenant Eyes on a Mac®.

  • Service Interruption means Covenant Eyes can’t monitor a Mac® computer because we cannot access “Screen Recording.”

  • A Service Interruption may occur because the macOS® updated or the member disabled “Screen Recording” for Covenant Eyes.

  • Read How do I fix the M062 error on a Mac®? for instructions enabling Screen Recording for Covenant Eyes.

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