What is a Service Interruption in the Victory app?

Sydney W.
Sydney W.
  • Updated

Service Interruption means Covenant Eyes can't monitor a Mac® computer because we don't have access to Screen Recording.

Service Interruption

A Service Interruption triggers a Potentially Concerning Event in the Activity Summary, and we notate them in the Activity Feed.

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  • Service Interruptions only apply to Covenant Eyes on a Mac®.

  • Service Interruption means Covenant Eyes can’t monitor a Mac® computer because we cannot access “Screen Recording.”

  • A Service Interruption may occur because the macOS® updated or the member disabled “Screen Recording” for Covenant Eyes.

  • Read How do I fix the M062 error on a Mac®? for instructions turning on Screen Recording for Covenant Eyes.

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