Service Interruption means Covenant Eyes can't monitor a Mac® computer because we don't have access to Screen Recording.
A Service Interruption triggers a Potentially Concerning Event in the Activity Summary, and we notate them in the Activity Feed.
- Service Interruptions only apply to Covenant Eyes on a Mac®.
- Service Interruption means Covenant Eyes can’t monitor a Mac® computer because we cannot access “Screen Recording.”
- A Service Interruption may occur because the macOS® updated or the member disabled “Screen Recording” for Covenant Eyes.
- Read How do I fix the M062 error on a Mac®? for instructions turning on Screen Recording for Covenant Eyes.