What is Device Inactive?

Sydney W.
Sydney W.
  • Updated

We will label a device as "inactive" when we have not received activity from it for seven days.

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We notate inactive devices in the Activity Summary's Device Activity Monitoring section, and inactive devices trigger a Take a peek at activity; there may or may not be something to talk about Activity Summary.

  • Inactive devices will remain in the Victory app's Device Activity Monitoring section for 14 days and then drop off.

  • A device may be "Inactive" for a simple reason (e.g., the member was on vacation, uninstalled Covenant Eyes and didn't reinstall it, or the wrong username is signed in).

  • We recommend that the ally check in with the member about any inactive devices.

 

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