We will label a device as "inactive" when we have not received activity from it for seven days.
An Inactive Device triggers a Potentially Concerning Event in the Activity Summary, and we notate them in the Activity Feed.
- Inactive devices will remain in the Victory app’s Device Activity Overview for 14 days and then drop off.
- A device may be “Inactive” for a simple reason (e.g., the member was on vacation or uninstalled Covenant Eyes and didn’t reinstall it).
- We recommend that the ally checks-in with the member about any inactive devices.