This article applies to older accounts that deliver activity via email and My Account. The free Victory app provides 24/7 reporting. It is standard for all new accounts and available to older accounts.
Activity Missing means Covenant Eyes didn't monitor any devices.
Covenant Eyes Isn't Installed
The member must install the Covenant Eyes app on all their devices so we can monitor their activity.
Install Covenant Eyes on as many devices as you like for no extra charge:
- Android™ phones and tablets
- iPhone® and iPad®
- Mac® computers
- Windows computers
The Member Isn't Signed In
The member should sign into Covenant Eyes with their username because we attach device activity to whichever username is currently in use.
Select a device for instructions about viewing the current username and how to switch users:
- Android™ phones and tablets
- iPhone® and iPad®
- Mac® computers
- Windows computers
Member Didn't Use Their Device(s)
There was no screen activity to monitor if the member did not use their device(s) during the report's time frame.
- Ask the member if they used their device(s) within the time frame of the email report. If they haven't, all is well.
- If the member used their device during the report time frame, please look at the rest of this article or contact Member Care.
Covenant Eyes is Outdated
The member may be using an outdated version of Covenant Eyes. To be safe, you can uninstall and reinstall Covenant Eyes.
- The member or Account Admin needs to get an uninstall code.
- Uninstall Covenant Eyes from the device(s).
- The member should reinstall Covenant Eyes.
- After a day or so, the ally can sign in to our online member portal, My Account, and
- Generate a report to see activity.
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