This article applies to older accounts that deliver activity via email and My Account. The free Victory app provides 24/7 reporting. It is standard for all new accounts and available to older accounts.
Service Interruption means Covenant Eyes can’t monitor a Mac® computer because we don’t have access to Screen Recording.
Screen Recording is a privacy setting on Mac® computers. When programs (like Zoom and Covenant Eyes) have access to Screen Recording, they can monitor and view your screen.
- Starting with Mac® version 3.3.7, Covenant Eyes checks if our access to Screen Recording is enabled or disabled.
- If Covenant Eyes’ access to Screen Recording is disabled, a Service Interruption message will appear on the next email report or in the Victory app as a Concerning Event.
There are two ways Screen Recording can be disabled:
- The member upgraded their macOS® (Mac® operating system) to Catalina 10.15 or higher and didn’t realize they needed to enable Screen Recording for Covenant Eyes.
- The member intentionally disabled Screen Recording or Covenant Eyes on the Mac®. If this is the case, re-enable Screen Recording for Covenant Eyes.
Report Subject Line
- A Service Interruption event will automatically make a report's email subject line say "Review."
- A Service Interruption message detailing the device and time frame will appear on the report.
How do I find the device & time frame for the Service Interruption?
- From the Service Interruption message on the report, select the “Inspect” button.
- You’ll be redirected to our online member portal, My Account. Sign in with your Covenant Eyes username and password.
- On this screen, you’ll see the name of the Mac, the date(s) and time(s) the Screen Recording permission was disabled, and how long it was disabled each time.
- Covenant Eyes includes this message on reports to notify allies of potentially harmful online usage that we couldn't monitor.
- Allies, while being supportive, should consider why the member would try to conceal some online activity.
- Not sure how to have a conversation about a Service Interruption? See How to Be the Best Ally Ever and How to Respond When Your Friend Looks at Porn.
To prevent the member from accessing and disablingScreen Recording on a Mac®, create a “Standard user” profile for them to use on the computer.
Standard user profiles cannot change System Settings (like Screen Recording) without the Mac® computer’s Administrator password (which the ally, spouse, or friend can keep).