Why can't I find the report in my email inbox?

Sydney W.
Sydney W.
  • Updated

This article applies to older accounts that deliver activity via email and My Account. The free Victory app provides 24/7 reporting. It is standard for all new accounts and available to older accounts.

If you are not receiving or cannot find your email reports, check your email’s spam and junk folders.

When email providers update their routing rules and spam filter settings, email reports may move to a different folder in your inbox. Check your spam and junk folders:

Search Inbox & Confirm Info.

  1. In your email, search for “reports@covenanteyes.com” to try and find the report. If your email marked the report as spam, unmark it as spam to receive future reports in your primary inbox.

  2. Please log in to My Account to confirm that your email address on file is correct. If your email address needs to be corrected, update it.

  3. Log in to My Account to verify you are an ally for the member you're helping. If you’re not an ally, reach out to the member and ask them to add you as their ally.

  4. If you still cannot find the report emails, please Contact Member Care for assistance. Or you can log in to My Account and view the report.

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