How do I fix the "Cellular Data is Turned Off for Covenant Eyes" error message in the Covenant Eyes iPhone® app?

Sydney W.
Sydney W.
  • Updated

Turn on Cellular Data for Covenant Eyes in the iPhone® Settings app to fix the "Cellular Data is Turned Off for Covenant Eyes" error message.

Cellular_Data_is_Turned_Off_for_Covenant_Eyes_on_iPhone.png

About the Error

This error message only appears when you try to use our iPhone® app while using Cellular Data, and Cellular Data is not on for Covenant Eyes in the iPhone® Settings app.

Turn on Cellular Data for Covenant Eyes

  1. Tap "Settings" on the error message.

  2. Find "Covenant Eyes." 
    cellular_data_1.png
  3. Move the toggle switch to the right to turn it on (the switch will turn green).
    cellular_data_4.png
  4. Please restart your iPhone® to re-launch the Covenant Eyes app and our VPN service. You should now be able to get online in the Covenant Eyes app.

Activity & Reporting

  • For members using the Victory app: This error message will not appear in the Activity Feed for the Victory app.

  • For members using email reports: This error will not appear on your report because it’s just an internet connection error message.

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