How do I change a username to no services?

Sydney W.
Sydney W.
  • Updated

About No Services

  • Only Account Admins (Admins) can change usernames to no services.

  • Changing a username to no services disables Screen Accountability (monitoring) and Filtering (website blocking) for the member. The username stays on the account, and an Admin can still assign the member any account role.

  • The Admin cannot remove services from all the usernames on their account. There has to be at least one username with services on an account.

  • Removing services does not cancel your subscription or change your subscription's price [exception: legacy subscriptions].

Change a Username to No Services

  1. Open the Victory app on your phone or tablet and enter your username and password to sign in.
  2. Tap "Account."
    Friday, 03 May 2024 09_58_08.png
  3. Scroll down and tap "Settings."

    If you're an Admin and want to change services for a member, tap their name under Other Members On My Account, and then proceed to step #4.

    Wednesday, 27 Dec 2023 17_51_30.png
  4. Under Services, tap "No Services," then scroll down and tap the blue "Save" button.
    Friday, 23 Feb 2024 13_32_08.png
  5. You'll see a confirmation message. You're all set!
    Friday, 23 Feb 2024 13_32_13.png

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