Why didn't you inform people ahead of time about the issue with covenant eyes being removed from the play store?

Keith Wallace
My phone was telling me for several days that there was a covenant eyes update and every time I tried to run it it gave me an error. Google's instructions said to remove the app and try to reinstall it. So I did that and then found out that the covenant eyes app had been removed from the Play store and I'm stuck not being able to load covenant eyes on my phone. I tried to follow your directions to sideload the app but when I do that my phone thinks it's some kind of malware and will not allow me to assign the necessary device admin privileges. I loaded the victory app but I don't really know if it even works without the covenant eyes app installed. I don't understand why you did not contact all users and let us know about this issue. Can you please explain? And, can you please explain or give a timeline when you think covenant eyes will be available for Android again on the play store?

Comments

2 comments

Date Votes
  • Comment author
    Sydney

    Hi Keith,

    Thank you for reaching out to us here in the forum! I understand that you're having difficulties with Covenant Eyes on your Android™ device. Here are some things to consider:

    0
  • Comment author
    Danielle

    Hello Keith.

    Thanks for your question and I am so sorry to hear about the issues you are facing on Android. We didn't inform folks ahead of time about the removal of the Covenant Eyes app from the Play Store because it was a surprise to us as well. The removal of our app was not a choice we made. Shortly after Google informed us that our app had been removed from the Play Store we did post a banner on our website informing folks of the development. At the time of writing this, that banner is still there. It has been and will be modified as the situation develops. We are working with Google to get our app restored. Google Play is an established and convenient distribution system for apps. We’d like to be back in there, but that decision is ultimately up to Google. In the meantime, we implemented our online portal (My Account) as a distribution system for the Android app. For more information about the whole situation, you can view a support article we published today. That article will be updated as the situation develops.

    I'm sorry to hear that your phone thought the app was a form of malware. I will recommend calling in to our Member Care Team if you have a little time so that they can go over the phone with you in greater depth in order to resolve this issue. They can be reached at 989-720-8000.

    As far as the Victory app goes, that is the companion app to the Covenant Eyes app. It provides education modules and activity reporting. It is still available in the Play Store; in case it would be helpful this article explains some of the basics of the Victory app. The 40-Day Challenge is also still available in the Play Store.

    Thank you and let us know if there is anything else we can do to assist you. Have a great rest of your day.

    0

Please sign in to leave a comment.