Covenant eyes not working for safari on MacBook

Thomas Whittenburg

I set it up on my Mac with my google chrome browser but it does not block content when I use safari. How do I fix this? Thank you.

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    Andy

    Hello Thomas,

    I appreciate you reaching out and I apologize for the issue you're experiencing in Safari on your Mac! There's a couple things we can check for to see if this addresses the issue.

    First, I'd like to check if the Covenant Eyes® extension is enabled in Safari. Open the Safari app, then choose Safari in the top left corner > then click Settings > then click the Extensions tab in that window. Look for the Covenant Eyes® extension listed there, and make sure it has a blue checkmark in the box to ensure that it is enabled. If it wasn't already enabled, go ahead and force quit Safari, then reopen it. You can type covenanteyesfilter.com in Safari to test our filter! If our filter is now working, that URL should timeout or fail to load. If the URL redirects you to the Covenant Eyes® home page, then it seems that there is still an issue with the filter.

    The next thing we'll want to check is our Statistics window. To access that, click on the Covenant Eyes® icon on the menu bar at the top. When the menu appears, hold down the "Option" key on your keyboard and there should now be an option for Statistics. Go ahead and click on that. This will open the Covenant Eyes Statistics window with some information below it. Look for "Kext Bridge" in that window, it should have a green checkmark next to it and say "Established". If it does not have the green checkmark or if it says anything else, see if you can take a screenshot of the Statistics window and post it here. That will help narrow down what seems to be the culprit.

    If you'd like to resolve this issue a little bit quicker, please feel free to reach out to our Member Care Department by calling 989-720-8000 or chat with us in real time on our website! 

    Thanks again for reach out!

    Andy R

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