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Comments
3 comments
I wouldn't mind if I could still view it through my normal CE account, but it simply refers me to Victory. This issue is present in both the app and in browsers.
Hello Torrance,
Thanks for your question and I'm sorry to hear that you are experiencing that frustrating issue. Without knowing account specifics I would recommend that you check to ensure you are set to receive your own report first. Assuming that is a non issue and is already set up I would check to make sure you are signed into both the Covenant Eyes and Victory apps on your devices. If you are already signed into both, I'd like you to try switching the username signed into each app and then switch the username back to your own.
If after that there are still no screenshots I would honestly recommend either temporarily uninstalling the Covenant Eyes and Victory apps and then reinstalling them fresh, or if that sounds like too much hassle please call in to our Member Care Team so that they can address this issue more quickly and can do more in depth troubleshooting for you Torrance. They can be reached at 989-720-8000.
Thanks again and I'm sorry you are experiencing that issue. Have a great rest of your day.
I’m having the same issue. I can view my ally’s activity in victory, but I cannot view my own. I click the Activity icon on the bottom menu. I choose my name from the list of users. I get redirected to the Home screen of the app. It’s a circular flow, never shows a screen where I can view my activity. It works fine if I choose one of my allies - I see their activity as expected.
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