Manage Subscription & Payment

How do I cancel my subscription?

Only the Account Admin can cancel a Covenant Eyes subscription. While we’re sad to see you go, w...

How do I update my credit or debit card information?

Only the Account Admin can update the credit or debit card information in our online member port...

How do I pay an overdue balance?

Only the Account Admin can pay an overdue balance in our online member portal, My Account. Tap ...

How do I download my invoices and receipts?

Only the Account Admin can view and download invoices and receipts in our online member portal, ...

How do I change the billing email address?

Only the Account Admin can change the billing email address in our online member portal, My Acco...

How do I Refer a Friend to Covenant Eyes?

Only the Account Admin can access the Personal Referral Link in our online member portal, My Acc...

Why is my credit or debit card declining as do_not_honor?

When a member's card fails to process a Covenant Eyes payment for an unknown reason, the member ...

Why did Covenant Covenant Eyes charge me twice in one month?

Outstanding Invoice An outstanding invoice means you have an overdue balance. If you have an unp...

I have a legacy Personal Subscription. Should I upgrade?

The Personal Subscription is not available to new members. This article only applies to members ...

I'm an ally. How do I subscribe to Covenant Eyes?

Tap this link to view your Billing page in My Account and sign in with your Covenant Eyes usern...

How do I restart my subscription?

Only the Account Admin can restart a canceled subscription in our online member portal, My Accou...

I subscribed via in-app purchase. How do I cancel my subscription?

If you subscribe to Covenant Eyes via in-app purchase on your Apple or Android™ device, Covenant...

I uninstalled Covenant Eyes. Why is Covenant Eyes still charging me for a subscription?

Uninstalling Covenant Eyes on your devices does not cancel your subscription. You must contact C...