Refunds are available for two situations:
(Refunds may take 7-10 business days to process and will automatically go to the card we originally billed for payment.)
- The cancellation falls within the 30-Day Money Back Guarantee window (“Cancel within the first 30 days, ask for a refund, and you’ve got it—guaranteed.”).
- A yearly subscription is eligible for a pro-rated refund. You must request a refund during the cancellation process. You can also choose to contribute the pro-rated refund to the Hardship Fund. This fund was set up a few years ago to help people who need the service but face a financial challenge. The choice is yours.
If you subscribed to Covenant Eyes via in-app purchase on your Apple device and want to cancel and get a refund, you must refer to Apple's refund policy.
If you subscribed to Covenant Eyes via in-app purchase on your Android™ device and want to cancel and get a refund, you must refer to Google's refund policy.