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I uninstalled Victory Shield™. Why is Covenant Eyes still charging me for a subscription?

Sydney - Support Specialist
Sydney - Support Specialist
  • Updated August 14, 2026 13:53

Uninstalling Victory Shield™ on your devices does not cancel your subscription. You must contact Covenant Eyes Member Care to cancel your subscription and stop us from billing you. 

If you subscribe to Victory® via in-app purchase, Covenant Eyes cannot cancel your subscription. Please refer to I subscribed via in-app purchase. How do I cancel my subscription?

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Articles in this section

  • How do I cancel my subscription?
  • How do I upgrade to a Lifetime Membership?
  • How do I update my credit card or bank account information?
  • How do I pay an overdue balance?
  • How do I change my subscription's billing frequency?
  • How do I download my invoices and receipts?
  • How do I change the billing email address?
  • How do I Refer a Friend to Victory by Covenant Eyes®?
  • Why is my credit or debit card declining as do_not_honor?
  • Why did Covenant Eyes charge me twice in one month?

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