Covenant Eyes
Covenant Eyes Service Center Help Center home page Service Center

Service Center

Community Sign in Submit a request
  1. Covenant Eyes Service Center
  2. Billing & Pricing
  3. Subscription & Payment

I uninstalled Victory Shield™. Why is Covenant Eyes still charging me for a subscription?

Sydney
Sydney
  • Updated March 19, 2026 20:13

Uninstalling Victory Shield™ on your devices does not cancel your subscription. You must contact Covenant Eyes Member Care if you want to cancel your subscription and stop us from billing you. 

If you subscribe to Victory® via in-app purchase, Covenant Eyes cannot cancel your subscription. Please refer to I subscribed via in-app purchase. How do I cancel my subscription?

Was this article helpful?

Articles in this section

  • How do I cancel my subscription?
  • How do I upgrade to a Lifetime Membership?
  • How do I update my credit card or bank account information?
  • How do I pay an overdue balance?
  • How do I change my subscription's billing frequency?
  • How do I download my invoices and receipts?
  • How do I change the billing email address?
  • How do I Refer a Friend to Victory by Covenant Eyes®?
  • Why is my credit or debit card declining as do_not_honor?
  • Why did Covenant Eyes charge me twice in one month?

See all 16 articles

  • Email

    support@covenanteyes.com

    Phone

    1.989.720.8000
  • About CE

    • History
    • Careers
    • Scholarships
    • Contact us
  • Service Center

    • Sign in
    • Submit a request
    • Community
    • Facebook
    • Instagram
    • Twitter
    • Vimeo
    • YouTube
    • Podcast
  • © Covenant Eyes | Legal