Billing & Payments
Payment methods • Updating cards/bank accounts • Declined payments • Overdue balances • Billing dates • Charges/invoices • Payment issues
-
How did Covenant Eyes® automatically update my debit or credit card information?
Some card issuers, such as Chase, participate in automatic account updater services through card...
-
Can I change my subscription's billing date?
Yes, we can change the billing date for a monthly subscription to a specific date each month. Ho...
-
Why was my payment declined?
Your bank or card issuer may decline a payment for several reasons, including insufficient funds...
-
How do I update my credit card or bank account information?
The Account Admin (Admin) can update their credit card or bank account information by signing in...
-
How do I pay an overdue balance?
The Account Admin (Admin) can pay an overdue balance by signing into victory.covenanteyes.com, n...
-
How do I download my invoices and receipts?
The Account Admin (Admin) can download invoices and receipts by signing into victory.covenanteye...
-
How do I change the billing email address?
The Account Admin (Admin) can change the billing email address by signing into victory.covenante...
-
How do I Refer a Friend to Victory by Covenant Eyes®?
Any member can refer a friend to Victory® by logging into victory.covenanteyes.com, navigating t...
-
Why is my credit or debit card declining as do_not_honor?
When your card fails to process a Covenant Eyes payment for an unknown reason, you may see a do_...
-
Why did Covenant Eyes charge me twice in one month?
If you had an outstanding invoice, multiple accounts, canceled and resubscribed, or adjusted you...
-
How will charges from Victory by Covenant Eyes® appear on my bank statement?
Subscription charges for Victory® will appear as "Covenant Eyes" on your bank statement. Please ...
-
I uninstalled Victory Shield™. Why is Covenant Eyes still charging me for a subscription?
Uninstalling Victory Shield™ on your devices does not cancel your subscription. You must contact...