Why is my credit or debit card declining as do_not_honor?

Sydney W.
Sydney W.
  • Updated

When your card fails to process a Covenant Eyes payment for an unknown reason, you may see a do_not_honor decline code.

About Decline Codes


A decline code can appear after your credit or debit card fails to process a payment. It can help explain why the payment failed. 

For example, an incorrect_address code means you must enter the address associated with your card into the payment field.

Resolve the do_not_honor Code


Contact your bank or the card issuer and ask the following questions to pinpoint why your card failed:

Ask your bank about the card validation process:

  • Did the bank see Covenant Eyes' attempt to validate my card?
  • Did the bank allow my card to be validated?
  • Did the bank decline to validate my card?
  • Why did the bank decline to validate my card?

Ask your bank about the charge:

  • Did the bank see Covenant Eyes' attempt to charge my card?
  • Did the bank allow Covenant Eyes to charge my card?
  • Did the bank decline the charge from Covenant Eyes to my card?
  • Why did the bank decline the charge to my card?

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