When your card fails to process a Covenant Eyes payment for an unknown reason, you may see a do_not_honor decline code.
About Decline Codes
A decline code can appear after your credit or debit card fails to process a payment. It can help explain why the payment failed.
For example, an incorrect_address code means you must enter the address associated with your card into the payment field.
Resolve the do_not_honor Code
Contact your bank or the card issuer and ask the following questions to pinpoint why your card failed:
Ask your bank about the card validation process:
- Did the bank see Covenant Eyes' attempt to validate my card?
- Did the bank allow my card to be validated?
- Did the bank decline to validate my card?
- Why did the bank decline to validate my card?
Ask your bank about the charge:
- Did the bank see Covenant Eyes' attempt to charge my card?
- Did the bank allow Covenant Eyes to charge my card?
- Did the bank decline the charge from Covenant Eyes to my card?
- Why did the bank decline the charge to my card?