How do I fix the M201 error on a Mac®?

Sydney W.
Sydney W.
  • Updated

If the Covenant Eyes software on your Mac® computer is having trouble connecting to our database, you may receive one of these messages:

  • Network Down? Covenant Eyes is unable to connect to the internet. Error M201: Could not connect to server
  • Blocking service limited. Error M201: Could not connect to server error

Multiple scenarios can prompt an M201 error. Review the following list to pinpoint the issue and get online: 

  1. Restart your computer to jump-start Covenant Eyes
  2. Make sure your computer is connected to the internet via WiFi or Ethernet
  3. Check your Covenant Eyes version number and update Covenant Eyes if you're not on the newest version
  4. Review our list of known conflicting programs
  5. If you use filtering, check your computer for conflicting filtering systems or parental controls

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