How do I fix the M062 error on a Mac®?

Sydney W.
Sydney W.
  • Updated

On Mac® computers running macOS® 10.15 Catalina or higher, Covenant Eyes needs access to “Screen Recording” in System Settings to screen-capture your activity.

Screen Recording

  • Screen Recording is a privacy setting on Mac® computers that allows programs (like Zoom and Covenant Eyes) to monitor and view your screen.
  • If Covenant Eyes doesn’t have access to Screen Recording on Mac®, an M062 error message may occur, and you’ll see a Service Interruption message as part of your activity in your email report or Victory app.

Turn on Screen Recording for Covenant Eyes

  1. From your Mac® desktop, click on the Apple icon in the top left corner of your screen and select “System Settings…”
    Apple icon - System Settings.png
  2. Select “Privacy & Security” and then “Screen Recording.”
    Privacy & Security - Screen Recording on macOS.png
  3. Next to “Covenant Eyes,” move the toggle switch to the right.
    Screen Recording on Mac.png
  4. Type in your Mac® Administrator computer password (most likely the password you type to unlock your Mac® and access your computer profile).
    PW for Screen Recording.png
  5. Click “Quit & Reopen.”
    Quit & Reopen .png
  6. Next to “Covenant Eyes,” the toggle switch should be blue. Please restart your Mac®, and the M062 error should be gone after the restart!

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