How do I fix the M623 error on a Mac®?

Sydney - Support Specialist
Sydney - Support Specialist
  • Updated

The Error: M623 Network Extension Failed to Uninstall Automatically occurs when you attempt to uninstall Victory Shield™ on a Mac®. To fix the error, go to System Settings and manually remove the Victory Shield™ Network Extension. 

Fix the M623 Error


  1. Click the Apple icon in the top-left corner of your screen, then click "System Settings." 
    1.png
  2. Click "Network" and then "Filters."
    2.png
  3. Click "Victory Shield" and the minus (-) button.
    3.png
  4. Click "Continue" on the M623 error message. 
  5. Type in your Mac® Administrator password for your computer. Then click "OK."Uninstall CE on Mac.png
  6. Click "Reveal VictoryShield.app" in Finder.
  7. Right-click on Victory Shield and select "Move to Trash."
    move to trash.png
  8. On the Finder wants to move Victory Shield to the Trash prompt, enter your Administrator computer password. Then click "OK."
  9. You uninstalled Covenant Eyes/Victory Shield. Click the "Close" button to exit the uninstaller.

    If you receive a prompt to restart your computer, please restart it.

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