How do I fix the M623 error on a Mac®?

Sydney
Sydney
  • Updated

M623.png

Before You Begin


  • About M623: Error M623 Network Extension Failed to Uninstall Automatically only occurs when you uninstall Covenant Eyes on a Mac®.

  • Resolution: Follow the steps below to remove the Covenant Eyes network extension and uninstall Covenant Eyes.

Fix the M623 Error


  1. Click on the Apple icon in the top left-hand corner of your screen and click "System Settings." 
    M623 1.png
  2. Click "Network" and then "Filters."M623 2.png
  3. Click "Covenant Eyes" and the minus (-) button.M623 3.png
  4. Click "Continue" on the M623 error message. 
    M623.png
  5. Type in your Mac® Administrator password for your computer.Uninstall CE on Mac.png
  6. Click "Reveal Covenant Eyes.app in Finder" to view the Covenant Eyes app.
    Reveal CE App in Finder.png
  7. Right-click on Covenant Eyes and select "Move to Trash."
    Move CE to trash on macOS.png
  8. On the Finder wants to move Covenant Eyes to the Trash prompt, enter your Administrator computer password.
    Enter Mac Admin PW to Uninstall CE on macOS.png
  9. You uninstalled Covenant Eyes. Click the "Close" button to exit the uninstaller.

    If you receive a prompt to restart your computer, please restart it.

    Close CE Uninstaller on macOS.png

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