A Victory Shield™ Service Interruption Activity Event means Victory Shield™ can't monitor a Mac® computer because we can't access Screen Recording.
We note Service Interruptions in the Activity Feed, and they trigger a Highlighted Activity is not typically a reason for concern. But some activity is good for you to double-check Check-in.
- Service Interruptions only apply to Victory Shield™ on a Mac®.
- Service Interruption means Victory Shield™ can’t monitor a Mac® computer because we cannot access “Screen Recording.”
- A Service Interruption may occur because macOS® has been updated or the member has disabled “Screen Recording” for Victory Shield™.
- Read How do I fix the M062 error on a Mac®? for instructions enabling Screen Recording for Victory Shield™.
- To talk to the member about this, tap the blue chat button in the bottom right-hand corner of the Victory Shield™ Service Interruption activity event to start a private Chat in the Victory app.