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What does a red "We can't seem to find any activity. Lets check in" Check-in mean?

Sydney
Sydney
  • Updated May 19, 2026 14:00

We didn't detect any activity on the member's devices. We recommend contacting them to verify that Victory Shield™ is installed and working correctly. 

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Here are the screenshots and activity events that trigger this Check-in:

  • No activity on any device (install Victory Shield™ on their iPhone®, Mac®, Windows computer, and Android™ devices)

 

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Articles in this section

  • What is a Check-in?
  • What does a yellow "Highlighted Activity is not typically a reason for concern. But some activity is good for you to double-check" Check-in mean?
  • What does a red "We detected concerning activity" Check-in mean?
  • What does a red "We can't seem to find any activity. Lets check in" Check-in mean?
  • What is Device Status?
  • What are Recap, Highlighted Activity, & Explicit Screenshots?
  • What are Activity Events?
  • What is an Accessibility Service Turned Off Activity Event?
  • What is a VPN Turned Off/On Activity Event?
  • What is a Switched Victory Shield™ User Activity Event?

See all 18 articles

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