How do I fix the M062 error on a Mac®?

Before You Begin

• On Mac® computers running macOS® 10.15 Catalina or higher, Victory Shield™ needs access to “Screen Recording” in System Settings to screen-capture your activity.
   
• Screen & System Audio Recording is a privacy setting on Mac® computers that allows programs (like Zoom and Victory Shield™) to monitor and view your screen.

• If Victory Shield™ doesn’t have access to Screen & System Audio Recording on Mac®, an M062 error message may occur, and you’ll see a Service Interruption message as part of your activity in your Activity Feed in the Victory app or email Check-in.

Turn on Screen Recording for Victory Shield™

1. From your Mac® desktop, click on the Apple icon in the top left corner of your screen and select “System Settings…”
   
2. Select “Privacy & Security” and then scroll down and click “Screen & System Audio Recording.”
   
3. Move the toggle switch for Victory Shield™ to the right to turn it on.
   
4. Enter your Mac® computer administrator password, then click "Modify Settings."
   
5. On the pop-up screen, click "Quit & Reopen."
   
6. Next to “Victory Shield,” the toggle switch should be blue. Please restart your Mac®, and the M062 error should be gone after the restart!