Turn on Cellular Data for Covenant Eyes in the iPhone® Settings app to fix the “Network Error. Change your network connectivity and try again” error message.
About the Error
This error message only appears if you try to sign in to our iPhone® app with a weak or non-existent internet connection.
Turn on Cellular Data for Covenant Eyes
- Open the Settings app.
- Tap “Cellular Data.”
- Scroll down and tap "Show All."
- Find “Covenant Eyes.”
- Move the toggle switch to the right to turn it on (the switch will turn green).
- Please restart your iPhone® to re-launch the Covenant Eyes app and our VPN service. You should now be able to sign in.
If you still receive the same error message after following the above steps, please make sure Airplane Mode is off. Open the Settings app > Airplane Mode > The toggle switch should be off (white). If it is green, move it to the left to turn it off and restart your iPhone®.
Activity & Reporting
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For members using the Victory app: This error message will not appear in the Activity Feed for the Victory app.
- For members using email Check-ins: No, it will not appear on your Check-in because it’s just an internet connection error message.