Turn on Cellular Data for Victory Shield™ in the iPhone® Settings app to fix the “Network Error. Please check your network connection and try again. Code: 7” error message.
About the Error
This error message only appears if you try to sign in to our iPhone® app with a weak or non-existent internet connection.
Turn on Cellular Data for Victory Shield™
- Open the Settings app.
- Tap “Cellular Data.”
- Move the Cellular Data toggle switch to the right to turn it on (the switch will turn green). If it's already on, continue to step #4.
- Scroll down and tap "Show All."
- Tap "SORT BY NAME."
- Find “Victory Shield" and move the toggle switch to the right to turn it on (the switch will turn green).
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Please restart your iPhone® to re-launch the Victory Shield™ app and our VPN service. You should now be able to sign in.
If you still receive the same error message after following the above steps, please ensure Airplane Mode is off. Open the Settings app > Airplane Mode > The toggle switch should be off (white). If it is green, move it to the left to turn it off and restart your iPhone®.
Activity & Reporting
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For members using the Victory app: This error message will not appear in the Activity Feed for the Victory app.
- For members using email Check-ins: No, it will not appear on your Check-in because it’s just an internet connection error message.