If you use another filtering service or parental control software with Victory Shield™, the other service may "fight" with our filter. This may result in no internet access or the blocking of otherwise "safe" sites.
Conflicting Programs
Here are some programs, filters, and parental control systems that may conflict with Victory Shield™:
- OpenDNS (or similar router-based filters)
- Any app or program that implements or protects DNS settings
- Disney Circle (a device for controlling your home WiFi)
- Coffee shop, corporate, and educational wireless networks that use filtering
- Google WiFi Parental Controls
- Other filtering programs
- Parental Controls on Mac® (for Covenant Eyes to work, they must be turned off on every profile)
- Parental Controls through your Internet Service Provider
- Screen Time settings on Mac®
Finding a Conflict
If you have internet connection issues on a device, there may be a conflict between Victory Shield™ and another filter or parental control. To see if the Victory Shield™ filter is conflicting with another filtering service:
- On the device you're having internet connection issues, switch to a mobile hotspot or another internet connection.
- If you can access the internet after switching to a mobile hotspot or another internet connection, there is a conflict with the prior network.
Remove the conflict:
- You can remove the conflicting service from your device, router, or network.
- Restart the device.
- The internet connection issues should be resolved.