To see if Victory Shield™ is working properly on an Android™, check your home screen for the Victory Shield™ app, ensure our VPN is running, check the "last screenshot" time, and see if your device is listed in your reporting method.
Check Your Home Screen
The Victory Shield™ app should be on the Android™ home screen. If you cannot find it, install Victory Shield™ via the Google Play™ Store.
Check Our VPN
If Victory Shield™ works properly on an Android™, the VPN icon (a key) should be at the top of the screen. The VPN monitors all your web and app traffic.
- Next to your WiFi or connection symbol, you'll see a key icon representing our VPN.
Check the "Last Screenshot" Time
In the Victory Shield™ app, we list the last time we took a screenshot. To check the last time Victory Shield™ took a screenshot:
- Open the Victory Shield™ app on the Android™.
- Tap "Settings."
- Tap "Options."
- Tap "Show Statistics."
-
Scroll down and look next to "Last screenshot" to view the time we last took a screenshot.
If the member hasn't used the device in a while, the "Last screenshot" time will reflect that. If you're concerned that Victory Shield™ was not taking screenshots when the member was using the device, you can uninstall and reinstall.
Check Your Reporting Method
Finally, the Android™ should appear in the free Victory app's or email Check-in's Device Status section.