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What does a red "We can't seem to find any activity. Lets check in" Check-in mean?

Sydney - Support Specialist
Sydney - Support Specialist
  • Updated May 19, 2026 14:00

We didn't detect any activity on the member's devices. We recommend contacting them to verify that Victory Shield™ is installed and working correctly. 

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Here are the screenshots and activity events that trigger this Check-in:

  • No activity on any device (install Victory Shield™ on their iPhone®, Mac®, Windows computer, and Android™ devices)

 

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