How do I fix the M622 error on a Mac®?

Before You Begin

• About M622: Error M622 User intervention required to uninstall Victory Shield™ only occurs when you uninstall Victory Shield™ on a Mac®.
   
• Resolution: Follow the steps below to move Victory Shield™ to the trash and uninstall it.

Fix the M622 Error

1. Click "Reveal VictoryShield.app in Finder" to view the Victory Shield™ app.
   
2. Right-click on Victory Shield™ and select "Move to Trash."
   

3. Click "Continue" to remove Victory Shield's system extension. 

   Only members who use our website filter will see this screen. If you don't see it, skip to the next step.

   

4. On the Finder wants to move Victory Shield to the Trash prompt, enter your Administrator computer password. Then click "OK."

   In some instances, you may be prompted to enter your password twice. If prompted, please do so. Then continue to the next step.

   

5. You uninstalled Victory Shield™. Click the "Close" button to exit the uninstaller.

   If you receive a prompt to restart your computer, please restart it.