Subscription & Payment

How do I cancel my subscription?

The Account Admin must contact Covenant Eyes Member Care via chat, email, or phone to cancel a s...

How do I upgrade to a Lifetime Membership?

The Account Admin (Admin) can upgrade to a Lifetime Membership by signing in at victory.covenant...

How do I update my credit card or bank account information?

The Account Admin (Admin) can update their credit card or bank account information by signing in...

How do I pay an overdue balance?

The Account Admin (Admin) can pay an overdue balance by signing into victory.covenanteyes.com, n...

How do I change my subscription's billing frequency?

The Account Admin (Admin) can change a subscription's billing frequency (monthly, yearly, or Lif...

How do I download my invoices and receipts?

The Account Admin (Admin) can download invoices and receipts by signing into victory.covenanteye...

How do I change the billing email address?

The Account Admin (Admin) can change the billing email address by signing into victory.covenante...

How do I Refer a Friend to Victory by Covenant Eyes®?

Any member can refer a friend to Victory® by logging into victory.covenanteyes.com, navigating t...

Why is my credit or debit card declining as do_not_honor?

When your card fails to process a Covenant Eyes payment for an unknown reason, you may see a do_...

Why did Covenant Eyes charge me twice in one month?

If you had an outstanding invoice, canceled and resubscribed, or adjusted your Personal Subscrip...

I have a legacy Personal Subscription. Should I upgrade?

The Account Admin (Admin) can review their Personal Subscription cost and compare it with our cu...

I'm an Ally. How do I subscribe to Victory by Covenant Eyes®?

Allies can subscribe to Victory® by signing into victory.covenanteyes.com with their current use...

How do I restart my subscription?

The Account Admin (Admin) can restart the subscription by signing into victory.covenanteyes.com,...

How will charges from Victory by Covenant Eyes® appear on my bank statement?

Subscription charges for Victory® will appear as "Covenant Eyes" on your bank statement. Please ...

I subscribed via in-app purchase. How do I cancel my subscription?

If you subscribe to Victory by Covenant Eyes® via in-app purchase on your Apple or Android™ devi...

I uninstalled Victory Shield™. Why is Covenant Eyes still charging me for a subscription?

Uninstalling Victory Shield™ on your devices does not cancel your subscription. You must contact...