Subscription & Payment

How do I cancel my subscription?

The Account Admin must contact Covenant Eyes Member Care via chat, email, or phone to cancel a s...

How do I upgrade to a Lifetime Membership?

The Account Admin can upgrade to a Lifetime Membership by logging into Victory Online and editin...

How do I update my credit or debit card information?

The Account Admin can log into Victory Online, navigate to the Billing Information page, and tap...

How do I pay an overdue balance?

The Account Admin (Admin) can pay an overdue balance by logging into Victory Online, navigating ...

How do I change my subscription's billing frequency?

The Account Admin (Admin) can change a subscription's billing frequency (monthly, yearly, or Lif...

How do I download my invoices and receipts?

The Account Admin (Admin) can download their invoices and receipts by logging into Victory Onlin...

How do I change the billing email address?

The Account Admin (Admin) can change the billing email address by logging into Victory Online an...

How do I Refer a Friend to Covenant Eyes?

The Account Admin (Admin) can refer a friend to Covenant Eyes by logging into Victory Online, na...

Why is my credit or debit card declining as do_not_honor?

When your card fails to process a Covenant Eyes payment for an unknown reason, you may see a do_...

Why did Covenant Eyes charge me twice in one month?

If you had an outstanding invoice, canceled and resubscribed, or adjusted your Personal Subscrip...

I have a legacy Personal Subscription. Should I upgrade?

We recommend the Account Admin (Admin) compare what they're paying now with their Personal Subsc...

I'm an ally. How do I subscribe to Covenant Eyes?

Allies can upgrade their free accounts and subscribe to Covenant Eyes by navigating to their Sub...

How do I restart my subscription?

The Account Admin (Admin) can restart their subscription by navigating to their Subscriptions pa...

How will Covenant Eyes appear on my bank statement?

Subscription charges from Covenant Eyes will always include our name on your bank statement.  Ho...

I subscribed via in-app purchase. How do I cancel my subscription?

If you subscribe to Covenant Eyes via in-app purchase on your Apple or Android™ device, Covenant...

I uninstalled Covenant Eyes. Why is Covenant Eyes still charging me for a subscription?

Uninstalling Covenant Eyes on your devices does not cancel your subscription. You must contact C...