Activity Missing means Victory Shield™ didn't monitor any devices.
Victory Shield™ Isn't Installed
The member must install the Victory Shield™ app on all their devices so we can monitor their activity.
Install Victory Shield™ on as many devices as you like for no extra charge:
The Member Isn't Signed In
The member should sign into Victory Shield™ with their username because we attach device activity to whichever username is currently in use.
Select a device for instructions about viewing the current username and how to switch users:
Member Didn't Use Their Device(s)
There was no screen activity to monitor if the member did not use their device(s) during the Check-in time frame.
- Ask the member if they used their device(s) within the Check-in time frame. If they haven't, all is well.
- If the member used their device during the Check-in time frame, review the rest of this article or contact Member Care.
Victory Shield™ is Outdated
The member may be using an outdated version of Victory Shield™. To be safe, you can uninstall and reinstall Victory Shield™.
- The member or Account Admin needs to get an uninstall code.
- Uninstall Victory Shield™ from the device(s).
- The member should reinstall Victory Shield™.
- The Ally should see activity on the next Check-in. If they don't, Contact Member Care.