How do I fix the "Cellular Data is Turned Off. Turn on cellular data or use Wi-Fi to access data" error message on an iPhone®?

Sydney
Sydney
  • Updated

Turn on Cellular Data for Victory Shield™ in the iPhone® Settings app to fix the "Cellular Data is Turned Off" error message.

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About the Error

This error message only appears when you try to use our iPhone® app while using Cellular Data, which is not on for Victory Shield™ in the iPhone® Settings app.

Turn on Cellular Data for Victory Shield™

  1. Tap "Settings" on the error message.
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  2. Find "Victory Shield" and move the toggle switch to the right to turn it on (the switch will turn green).
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  3. Please restart your iPhone® to re-launch the Victory Shield™ app and our VPN service. You should now be able to sign in and use the Victory Shield™ app.

Activity & Reporting

  • For members using the Victory app: This error message will not appear in the Activity Feed for the Victory app.
     
  • For members using email Check-ins: This error will not appear on your Check-in because it’s just an internet connection error message.

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