Check the Username
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If another member on your account is signed into Victory Shield™ on the iPhone®, the phone's activity will appear on the other member's Check-in or Activity Feed.
- Open the Victory Shield™ app menu to view or switch what username is signed into Victory Shield™.
Check the Victory Shield™ Version
- It's best to keep the Victory Shield™ app up-to-date so you have the latest features and bug fixes.
- Check the app version on the iPhone® and, if necessary, update it.
Check Safari®
- With the newest version of Victory Shield™, Safari® must be on in Screen Time (Apple's device controls) so we can screen-capture browsing activity.
- If it isn't, Safari® will be missing from the iPhone® home screen, and there will be no screenshots in your Activity Feed or Check-in.
- Refer to our Screen Time article to check Safari® and ensure it's on.
Check for Conflicts
Here are things that can conflict with Victory Shield™ on an iPhone®:
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VPN: If you install an app with a VPN or use a VPN for work, it will conflict with Victory Shield™. Other VPNs conflict with Victory Shield™ because we run a VPN-like process in the background of your iPhone®.
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Mobile Device Manager (MDM): If you installed an app that uses an MDM or if your employer manages your device via an MDM, it will conflict with Victory Shield™. To check for an MDM on your device:
1. Open the Settings app on the iPhone®.
2. Tap "General."
3. Scroll down and tap "Profile."
4. If you have an MDM, you'll see its name on the screen.
- Monitoring Apps: Other monitoring, filtering, and parental control apps may conflict with Victory Shield™ and cause gaps in reporting. Remove such apps to prevent problems with Victory Shield™.