How do I pay an overdue balance?

Sydney
Sydney
  • Updated

Only the Account Admin (Admin) can pay an overdue balance online; just follow the instructions below! If a non-admin is paying for Covenant Eyes, they should contact Member Care.

  1. Tap this link to go to your Subscriptions page in Victory and sign in with your existing username and password.

  2. If you want to re-process the payment, tap "Retry payment." If you need to update your credit or debit card first, tap "Update credit card."
    Update Credit Card - Subscriptions.png
  3. Select "Update."
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  4. Enter your card information.
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  5. Scroll down and tap "Save."
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  6. You'll see a confirmation message. Our billing system will automatically try to charge your new card your overdue balance. You're all set!

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