How do I cancel my subscription?

The Account Admin must contact Covenant Eyes Member Care via chat, email, or phone to cancel a subscription. 

Before You Cancel

• Please note that only the Account Admin (and/or the cardholder) can cancel a subscription.
   
• If you subscribed to Victory by Covenant Eyes® via in-app purchase on your Apple or Android™ device and want to cancel, please read I subscribed via in-app purchase. How do I cancel my subscription?
   
• If you need to, please feel free to contact us via email outside of our service hours to cancel your subscription.

Contact Member Care

To cancel your subscription, please get in touch with Member Care via chat, email, or phone (+1 989.720.8000) during our service hours:

• We're open Monday – Friday, 9 AM – 5:15 PM (ET).
• We're closed on Saturday & Sunday.

 Here's what to expect:

1. A friendly agent will locate your account.
2. They will verify your identity and confirm your cancellation request.
3. From there, the agent will proceed with canceling the subscription.
4. The agent will offer to assist you with uninstalling Victory Shield®.
5. Within minutes, you'll receive an email confirming your subscription cancellation.