If the filter blocks a website, you may see a "Your filter settings are currently blocking your access to (website name)" message.
Access the Website
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Ensure the website isn't blocked in your Custom Website List: Read How do I remove a website with the Custom Website List? to view your Custom Website List. You can ask your Filter Guardian to remove it if it is blocked.
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Allow the website in your Custom Website List: If the website isn't blocked in your Custom Website List, you can ask your Filter Guardian to add it as an allowed website in your Custom Website List.
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Change your Blocking Level: Read How do I change the filter's Blocking Level? to view your Blocking Level. If you're using the Strong Blocking Level, you can ask your Filter Guardian to change your Blocking Level to Standard (default) so you can access the website.
- Contact Member Care: If you still can't access a certain website and need help, please get in touch with Member Care for assistance.