You may not be able to get online on an iPhone® with Victory Shield™ for multiple reasons. Review the following list to pinpoint the issue and get online:
- Make sure your iPhone® is connected to the internet via WiFi or Cellular Data
- Make sure Airplane Mode is off
- Make sure that Safari® is on in Screen Time (Apple's device controls); otherwise, Safari® will be missing from the iPhone®
- Make sure Screen Time isn't restricting the website you're trying to load
- If you use filtering, check your Blocking Level and Custom Website List
- If you can't get online after going through all the above steps, uninstall Victory Shield™ and reinstall it
Airplanes' In-Flight WiFi is not compatible with Victory Shield™. Unfortunately, the only way to connect and get online is to uninstall Victory Shield™. We suggest speaking to your ally and communicating how you plan to use your devices when traveling.